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Product information

Frequently Asked Questions

How do I get a sample of one of your products?

Where do you source your products from?

Is your entire product range on the website?

What is the warranty on your products?

Where can I buy your products?

How to Stop UV Rays from damaging flooring, curtains, and furnishings

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Slip Resistance

What are AS/NZS4586 & AS/NZS3661.1?

Where do I need to specify slip-resistant surfaces?

What is Accelerated Wear testing?

What’s the difference between 4586 and 3661?

Can I use 4586 test results?

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Vinyl Flooring

Can I use rugs or mats on my vinyl floor?

How long will it last?

What is the best way to clean and care for my vinyl tile floor?

Are natural materials more environmentally friendly than vinyl?

Is vinyl toxic?

What is vinyl made of?

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Linoleum Flooring

How to clean Linoleum?

What are the limitations to using linoleum?

How to maintain Linoleum?

Does linoleum emit VOCs?

Can linoleum be recycled?

How is linoleum manufactured?

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Wood Flooring

What is the best way to clean and maintain a wood floor?

If my floor gets damaged by an accident, how can it be repaired?

Do you recommend underfloor heating under wood flooring?

Are wood floors suitable for bathrooms?

Will the installed wood floor look like the sample piece I have?

What does the grade mean?

What is the difference between plank and 3-strip formats?

Is solid wood flooring better than prefinished engineered wood flooring?

What is an 'engineered' wood floor? Is it real wood?

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Regupol 4515 Acoustic Underlay

What flooring products can Regupol 4515 be used with?

Is Regupol Fire Resistant?

Can Requpol 4515 be used under floating timber floors?

Can Regupol 4515 be loose laid over the substrate when covered with timber flooring and/or tiles?

Can Regupol 4515 be used in wet areas both externally and internally?

Can Regupol be used with underfloor heating?

In what type of format does Regupol 4515 come?

What is Regupol 4515 made of?

What does Regupol 4515 offer as a db sound insulation?

Will Regupol 4515 meet the NZBC requirements?

What sound insulation performance does the NZBC require for intertenancy Buildings?

I see the initials db, IIC and FIIC referred to when reading about sound reduction, what do these mean?

What does Regupol 4515 Impact Sound Insulation do?

What is Impact Sound?

Why do I need to use a (Regupol 4515) Impact Sound Acoustic Underlay?

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Rubber Flooring - Tarkett Johnsonite

What is the recommended cleaning product to be used?

Are there special pads required for cleaning and maintenance?

Installation: Coving – wall base system, need any expansion, sits on top of any type of floorcovering-carpet/tiles/vinyl/rubber etc?

Dimensional stability – Are there any issues acclimatising the product (other than with standard resilient flooring) when being installed in a new building in the middle of winter?

Joins in healthcare / surgical environments - With this being a tile format how do joins not become an issue with dirt / infection control?

How do we finish External Corners?

Wet room/bathroom suitability? How do we install around drains?

Are there any limitations to installing rubber tiles? Commercial environments?

Can you repair a small cut, or do you need to replace the full tile?

Are these textures designed to be laid monolithic or quarter turned?

Does the rubber need any specific acclimatization before installation?

Does it have any particular Rubber migration issues similar to PVC Plasticiser Migration?

Are there any chemicals that have an adverse reaction to product?

Is there any variation in sizing between batching?

Some of the textures like the woodgrain/concrete/bamboo etc, do they have a pattern repeat or is each tile the same?

Can it be installed in Garaging and does the Tyres and car oil affect the product?

Why it is better than vinyl in healthcare?

How does it react to cooking fats?

What is the rubber made of?

2mm vs 3.17mm thickness of flooring. What's the difference?

Please explain dye lots, why this is not a consideration for Johnsonite Rubber?

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Rubber Flooring Regupol Everroll

Is Regupol eligible for Green Star points?

What thickness should I use?

Do I need to use special adhesives?

Can the surface be sealed?

Where to use Regupol Everroll?

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Tiles for Raised Decks

Which tiles are strong enough?

How do the tiles stay in place?

Is there a minimum height for the tile supports to be at?

Tiles, ceramic & stone

Tiling Tips

Manmade tiles

Stone Tiles

What should I consider when ordering and installing ceramic tiles to ensure a successful project?

Luxury Vinyl Tiles (LVT)

What is Karndean Flooring, and what makes it different?

How do I install, maintain, and care for Karndean flooring?