Delivery and Collection policy
Any transit damage or product claims must be advised within 24 hours of delivery.
All products are batched and subject to manufacturing, colour and size variations.
It is the buyer's responsibility to check quantities, products and batching before installation.
Once installed, the buyer is deemed to have accepted the product as being correct as per their order and of acceptable quality.
Delivery
Orders* under $100 are subject to a $35.00 fee.
Orders* over or equal to $100 are subject to a $75.00 fee.
* Excludes ceramic products which will be priced per order.
*Any special delivery requirements (tail-lift, haib trucks, urgent deliveries, deliveries direct to site) will incur additional charges to recover our actual freight cost and are subject to approval.
Collection
Collections^ are subject to a $35.00 fee.
^ Applies to all our locations: Jacobsen St Johns, CFR Line Panmure, SCS Mangere and Tredsafe Glendene. Orders not collected within 5 days will be subject to additional fees. See our policies on late collection here.