Late Collection policy

Late Collection policy

We understand that unforeseen circumstances may arise, causing delays in collection.  However, to ensure smooth operations and timely delivery of goods, it’s essential to select a collection date and timeframe to which you can adhere.  

If you fail to collect your order after 5 working days, the following will apply: 

• Your order will be invoiced automatically. 
• A dispatch confirmation email will be sent to the account owner. 
• Once confirmed or if there’s no response after 2 attempts of email or call, the order will be dispatched to your normal dispatch address or cancelled.
• Your invoice will be updated from collection fee ($35) to a delivery fee ($75*).   
• If you choose to cancel your order, we will consider this as a return which is subject to a 20% restocking fee and a minimum $50 admin fee as per our Returns and Claims policy. 
   

*Except for ceramics which will be charged based on actual freight cost.