Hold in store policy
We understand that project timelines can fluctuate, often due to factors beyond your control. If your project is delayed for whatever reason, please contact us immediately so we can attempt to adjust the production schedule accordingly.
For orders that have already been produced or are on their way, we will proceed with invoicing the order on your originally requested delivery date. If you request for us to not deliver your order, we will relocate it to ‘Hold in Store’, allowing us to temporarily store this order for you.
The following costs will be charged for Hold in Store orders:
- An administrative fee of $200* per order will be levied as a one-off charge, invoiced immediately after the original requested delivery date.
- This administrative fee includes:
- Complimentary storage for up to 30 days from the date of invoice.
- A single complimentary inspection^ of the product, if deemed necessary.
- A weekly storage charge of $10* per pallet or $10* per roll will be applied after the complimentary 30-day hold period expires.
- An inspection^ fee of $50* will apply for each additional inspection^ after the initial complimentary inspection.
^Inspection will include any request for Jacobsen to send a member of staff to visit your product (including re-labelling and provide additional photos).
*All costs above are exclusive of GST